Privacy Policy

Privacy Policy

Effective Date: July 7, 2026
Last Updated: July 7, 2026

Welcome to Birmingham Counseling Solutions. We provide counseling services in the State of Alabama. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website www.birminghamcounselignsolutions.com (the "Site").

1. Information We Collect

We collect information to provide a secure and functional experience on our Site.

  • Voluntary Information: We collect information you type into our online forms, such as contact, appointment request, or intake forms. This includes your name, email address, phone number, and any summary details you choose to share.

  • Automated Information: We automatically track standard technical data like your IP address, browser type, and the specific pages you visit on our Site. This helps us analyze web traffic patterns to improve our platform layout.

2. How We Use Your Information

We limit the use of your website data strictly to operational needs:

  • Scheduling and managing your appointments

  • Replying directly to your inquiries and emails

  • Optimizing the presentation and security of our Site

3. Cookies and Tracking

Our Site uses cookies to remember your preferences and evaluate our site layout. You can configure your browser to block cookies, but some scheduling or form tools might not function properly without them.

4. Data Sharing and EHR Integration
We do not sell, rent, or trade your website data. We use SimplePractice as our secure Electronic Health Record (EHR) platform for client scheduling, billing, and communication. When you click links to book an appointment or access the client portal, you will be redirected to our secure SimplePractice portal. Your interactions on that portal are governed by HIPAA-compliant security standards and SimplePractice's strict privacy frameworks.

5. Legal Disclosures and Crisis Exceptions: Alabama Code § 34-8A-21

We may release personal data if required by Alabama law, a valid court order, or formal law enforcement requests. Because we are licensed counseling professionals in Alabama, clinical confidentiality exceptions apply if a website communication indicates an immediate safety crisis:

  • Apparent or suspected abuse of a child, elderly person, or dependent adult

  • Explicit threats of imminent bodily harm to another individual

  • Clear expressions of intent to self-harm

6. Security

We use industry-standard encryption protocols to protect your personal details while they travel through online forms. Please remember that no internet transmission is entirely secure. Do not send highly sensitive health details through standard website forms.

7. Children's Privacy

Our Site is not built for or targeted to children under the age of 19. We do not intentionally gather information online from children under this age bracket without parental consent.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any moment. Any revisions will go into effect as soon as they are posted on this page.

9. Contact Information

If you have any questions about this website policy, please reach out to us at:

  • Practice Name: Birmingham Counseling Solutions, LLC

  • Owner/Privacy Officer: Ashleigh Farren-Jones

  • Mailing Address: 4517 Pine Tree Circle Vestavia, AL 35243

  • Email Address: afarren@birminghamcounselingsolutions.com

  • Phone Number: 205-635-2697

10. Telehealth Services
We conduct virtual therapy sessions using SimplePractice's built-in, HIPAA-compliant video platform. This service features peer-to-peer encryption. Video or audio from these private sessions is never recorded, stored, or streamed.

11. SMS and Text Messaging Communication
If you opt-in, we send automated appointment reminders and practice updates via SMS text messaging through SimplePractice.

  • Consent & Sharing: We collect your phone number solely for direct communication with our practice. Your SMS consent and phone number will never be shared, sold, or rented to third parties or affiliates for marketing purposes.

  • Opt-Out: You can reply "STOP" to any text message at any time to cancel these notifications.